Privacy Policy

1. Who We Are

Evam Global Trading FZCO is a free zone company registered at IFZA Business Park, DDP, PO Box 342001, Dubai, United Arab Emirates. We operate as a multi-category international trading house and are the data controller for personal information collected through this website and our business communications.

2. Information We Collect

We collect information in the following ways:

• Information you provide directly — when you submit a quote request, send us an email, call us, or contact us via WhatsApp. This may include your name, company name, email address, phone number, and trade inquiry details.
• Automatically collected data — when you browse our website, we may collect standard web log data such as your IP address, browser type, pages visited, and timestamps, via cookies and analytics tools. See Section 8 for more.
• Business communications — correspondence and documents exchanged during trade negotiations, including invoices, shipping documents, and compliance records.

We do not collect sensitive personal data such as financial account numbers, government ID numbers, or health information through this website.

3. How We Use Your Information

We use the information we collect to:

• Respond to trade inquiries and provide quotations
• Process and fulfil trading transactions and contracts
• Communicate about shipments, logistics, and compliance
• Maintain records required by UAE law and international trade regulations
• Improve our website and understand how visitors use it
• Send relevant business updates (you may opt out at any time)
• Prevent fraud and ensure the security of our operations

We process your data on the basis of legitimate business interest, contractual necessity, and legal obligation.

4. Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share it with:

• Logistics and freight partners — to arrange shipping and customs clearance
• Third-party inspection bodies — such as SGS or Bureau Veritas, when pre-shipment inspection is required
• Banks and payment processors — to process letters of credit and wire transfers
• Legal and regulatory authorities — when required by UAE law, IFZA regulations, or a valid legal request
• Professional advisors — accountants, lawyers, and auditors under strict confidentiality obligations

All third parties we work with are required to handle your data securely and only for the purpose it was shared.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, and in accordance with UAE commercial and tax law requirements — typically a minimum of five years for trade and financial records. Website analytics data is retained for up to 26 months. Inquiry data where no transaction results is deleted or anonymised within 24 months.

6. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our website uses HTTPS encryption. Business communications are conducted over secured email servers. Despite these measures, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights including:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate or incomplete data
• Deletion — request deletion of your personal data, subject to legal obligations
• Objection — object to processing based on legitimate interests
• Portability — receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at contact@evam.ae. We will respond within 30 days.

8. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and understand site usage. Please refer to our separate Cookie Policy for full details on what cookies we use, why, and how to manage them.

9. Third-Party Links

Our website may contain links to third-party websites (such as brand partner pages or logistics providers). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before sharing any personal information.

10. Children

Our website and services are directed at business professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page will indicate when changes were made. Continued use of our website after any updates constitutes acceptance of the revised policy.

12. Contact Us